Software Engineer | Service Team

We are expanding our team to support our growing user base, and we are looking for you if you love helping clients with technical questions.
Software Engineer | Service Team
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About TapRaise

TapRaise is a SaaS company located in the center of Breda, entirely focused on the optimisation of fundraising. Our clients include 100+ NGOs and industry-leading fundraising agencies.

We count on an extensive network and have more than ten years of experience in digital product development.We are on a mission to increase worldwide social impact and we strive to create a workplace culture that promotes fun, well-being, and employee satisfaction.

We currently have 11 employees, of which 7 are developers, 1 Product Owner, 1 Scrum Master/Talent Manager, 1 Account Executive, and the Founder/Director.

About our product

With our solutions is possible to streamline the entire fundraising process, reducing administrative hassle and leaving more time to make an impact: 'Less administration, more impact.'

Our software enable agencies and sales teams to manage their field marketing operations (schedule shifts, recruit new donors, and calculate salaries).

We provide real-time insights to both agencies and NGOs about their campaigns’ performance. We also manage dataflows and provide CRM integrations (like Microsoft Dynamics or Salesforce).

Our focus is efficiency, transparency, and data quality.

About the role

We are looking for a dedicated and enthusiastic Software Engineer to join our service LASER Team (Lean Automation for Service Efficiency & Reduction). This is the team that takes care of all customer-service needs, while coming up with smart ways to reduce our overall service load so we can continue to grow.

This involves coding, configuration and a lot of customer interaction through both our service portal, email and phone calls.

Together with 2 other software developers, your main focus will be:

  • Implementing small changes to the existing customer campaigns.
  • Onboarding of new customers.
  • Providing answers to general questions the customers might have.
  • Help reduce the overall service load by creating smart / handy tools / improvements.
  • Monitoring that data entry runs smoothly.

Requirements

  • Availability to work full-time (40 hours/week) on a hybrid setting (at least 2 days on-site).
  • Knowledge of HTML, PHP, and SQL. Knowledge of JavaScript, TypeScript, React or Symfony is a plus, but not required.
  • You enjoy taking on your customers’ challenges and finding effective solutions for them.
  • Understanding of web development principles and best practices.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and teamwork abilities.
  • Ability to prioritise and context switching.
  • Eagerness to learn and adapt to new technologies and tools.
  • Full professional proficiency (written and spoken) in both Dutch and English.

What we offer

  • A competitive salary that matches your experience.
  • An opportunity to grow in seniority level and salary increase.
  • A yearly personal development budget.
  • Travel allowance.
  • A healthy work-life balance.
  • 35 paid vacation days.
  • MacBook Pro and other gear.
  • Quarterly team-building activities.
  • Inspiring startup incubator environment.

We believe work should be an enjoyable and meaningful experience, where collaboration is encouraged. We are committed to understanding your ambitions and working alongside you to help you achieve them.

At TapRaise, we prioritise transparency, humility, and approachability, embracing these values regardless of age, culture, background, gender, or religion.

If you think you are a good addition to our team, we would love to hear from you! You can send an email to magda@tapraise.com with your CV and a short introduction about yourself. 

Disclaimer: we do not accept unsolicited resumes from agencies. All unsolicited resumes will be considered our property, and will not be obligated to pay a referral fee.